Frequent Licensing Issues
Mach4:
Incorrect PCID: This is caused by, you guessed it, an incorrect PCID when attempting to
license the software. If the PCID is even one digit off, you will get this message. Double
check this PCID before trying to license it again as you only have a limited amount of retries
before you reach your limit for your account!
Here's a graphic on where to find the PCID:
1. You will then need to log in to your MachSupport online account at
http://www.machsupport.com and click on 'Manage Licenses'. 2. Under 'New PCID', there will be a text box... this is where the PCID is to be filled in.
3. Once filled in, click 'Add'
4. You will automatically be sent a new license download link via email.
Changing to a new computer/replaced hard drive: You will need to update your PCID
in order to resolve this. Most hardware and firmware changes, even a Windows Update can
cause a PCID to change on you. Or maybe you are swapping your old computer for a new
one. Whatever the case may be, you will need to update your PCID. Use the above graphic
for where to find it, and use the same method for updating your PCID through your online
account.
Mill Wizard:
Loads... I think? No way of telling. No error messages.: This one is a tricky one as
there is no known cause for this issue. There is one method that has worked, but it is no
guarantee. Try it, and if it doesn't work, don't worry about it. We'll fix it.
Please try the following steps:
1. Close out of Mill Wizard if you have not done so already
2. Re-Open Mill Wizard as Administrator
3. Load the license file in the Help > About section
4. Save a job (even if it is blank)
5. Close Mill Wizard
6. Re-Open Mill Wizard as Administrator
Mach3:
Stuck in DEMO: This is almost always caused by the filename being off somehow. The
most notorious culprit is a pesky added 'space' either in the front or back of 'Mach1Lic'
Make sure the file name is 100% "Mach1Lic.dat" (without the quotes, of course) then
relaunch Mach3 as Administrator.
Need a replacement: You can send yourself a replacement by logging into your online
account at http://www.machsupport.com/ and clicking on 'Manage Licenses', then 'Resend'
beside your license. A new one will be sent via download link in an email.
Change the name on the license: Plain and simple, this cannot be done unless it is
extremely dire circumstances. Licenses are non-transferable (applies to name changes,
too). This includes both standalone items, or as part of a machine sale. If licenses are being
purchased on behalf of another party, please include the desired license name in the
appropriate fields during checkout. If you purchased a license through a distributor, your
registration/proof of ownership is held by that distributor. Please read the “replacement
license policy” in our Software Licensing Delivery information:
https://www.machsupport.com/license-delivery/