End of Life Support

When a product is no longer available because of replacement service parts, we official call it end of life. When an end of life product has failed, the goal is to offer an upgrade path to the customer so they can continue to run their machine on a supported control system.

However, MachMotion no longer offers an upgrade path for the following controls: https://support.machmotion.com/books/support-and-service-policies/page/end-of-life-product-lines

The following products have reached end of life:

IO6
IMDX
Interpreter 1000
Mach3 Plasma
Press breaks

For end of life products, we limit the support by the following:

No software upgrades
No shipping end of life products back to MachMotion for testing
No custom programming
Remote log in support for settings only... no bug fixing