Paid Service Options

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Paid Service Options

While we are always here to help you with your retrofit solution, these situations fall outside of our free support policy:

• Re-configuration after control failure or blown electrical enclosure.
• These situations require reprogramming and engineering costs.
• On-demand troubleshooting.
• Because of our high call volume, we deal with troubleshooting issues in a step-by-step manner, sometimes taking several hours or days to complete. Urgent matters fall out of what we consider “free” support.
• Customization to software programming.
• In-depth product customization is done by our software development team and is not covered in support.
• Non-MachMotion hardware troubleshooting.
• We can occasionally point you in the right direction, but troubleshooting non-Machmotion hardware is not covered under our free support policy.

If you desire more hands-on help or if you want to limit your down time, you may prefer one of our paid service options:

A La Carte Options

• Focused Set-up/Customer Training for $135/hour.
• Focused “Troubleshooting Help” for $155/hour.
• Focused Developer help (grinder/custom control) for $185/hr
• Product Customization (under an hour) for $100.
• Paid on-site options are also available.

Yearly Service Packages

• Choose from different levels to fit your company’s needs.
• Guaranteed 1 hour (or less) response time.
• On-demand troubleshooting included - we’ll stick with you until the problem is solved!
• Quick access to our development team at the gold level.