Paid Service Options

While we are always here to help you with your retrofit solution, these situations fall outside of our free support policy:

- Re-configuration of control failure or blown electrical enclosure.
  - These situations require reprogramming and engineering costs.
- On-demand troubleshooting.
  - Because of our high call volume, we deal with troubleshooting issues in a step-by-step manner, sometimes taking several hours or days to complete. Urgent matters fall out of what we consider “free” support.
- Customization to software programming.
  - In-depth product customization is done by our software development team and is not covered in support.
- Non-MachMotion hardware troubleshooting.
  - We can occasionally point you in the right direction, but troubleshooting non-Machmotion hardware is not covered in support.

If you desire more hands-on help or if you want to limit your down time, you may prefer one of our paid service options:

A La Carte Service Options

Focused Set-up/Customer Training for $100/hour.
Focused “Troubleshooting Help” for $150/hour.
Product Customization (under an hour) for $100.

Yearly Maintenance Packages

Offered at different levels to fit your company’s needs:

Bronze, Silver and Gold levels.

Guaranteed 1 hour call backs.
Focused troubleshooting included - we’ll stick with you until the problem is solved!
Option to include software development at silver and gold levels.

For OEM’s and rebuilders… We are here to support you! But, if your customers require immediate support that requires our focused and on-demand attention, those hours are subject to troubleshooting service fees.