Skip to main content

Pokeys Lost Connection

Restoring factory defaults - quick resetting the device configuration
 (or recovering bad firmware update).

2000 Series with X15-02-24

If configuration editor cannot be used to reconfigure the device, use the following steps to start the device in the recovery mode. Recovery mode can be used to clear the configuration or update the firmware.

  1. Disconnect device from power supply
  2. Locate 6-pin ISP connector on the device and short the indicated pin to GND

    1. image.png

  3. Reconnect power
  4. Green status light should start flashing rapidly and the device will connect in recovery mode
  5. Open PoKeys configuration application
  6. PoKeys configuration application should detect X15-02-24 motion device in recovery mode.
    1. To reset the device configuration, use the option ‘Clear settings’. By clicking this button and confirming your decision on the next dialog, settings will be erased.
    2. To recover from bad firmware update, click ‘Recover’.
  7. After completing the operation, unplug device and remove the short from the connector
  8. If resetting the configuration, ensure the device is properly cleared – replug the device, connect to it and execute Device > Clear settings in device.

 

 

1000 Series with PoKeys56E/57E

If configuration editor cannot be used to reconfigure the device because of endless key presses from the device, simple reset procedure should be executed.

1. Disconnect PoKeys device from USB (unplug the power for the PoKeys56E/57E device)
2. Find pin labeled ‘RST’ on the PoKeys device (otherwise use pin numbered 54)
3. Short this pin to ground (GND) and reconnect the PoKeys device to USB (or reconnect power)
4. Green light should start flashing rapidly and PoKeys device will connect in recovery mode
5. Open PoKeys configuration application
6. PoKeys configuration application should detect PoKeys device in recovery mode.
                            a. To reset the device configuration, use the option ‘Clear settings’. By clicking this button and confirming your decision on the next dialog, settings will be erased.
                            b. To recover from bad firmware update, click ‘Recover’.
7. After completing the operation, unplug PoKeys device and disconnect ‘RST’ pin from ground
8. If resetting the configuration, ensure the device is properly cleared – replug PoKeys device, connect to it and execute Device > Clear settings in device. PoKeys configuration software is backing up current configuration state (except keyboard macro sequences) on each connection start.

These configuration files can be found in the local application folder (system folder – usually c:\Documents and settings\{username}\Local Settings\Application Data\PoKeys\ on Windows 2000, XP or C:\Users\{username}\AppData\Local\PoKeys\), named backup1.pkc, backup2.pkc and backup3.pkc with backup3.pkc being the oldest configuration.

Keywords: Pokeys missing, Unable to connect pokeys, lost IP address. missing

Back to top