Silver Service Plan

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Silver Service Plan

MachMotion’s service plans are a yearly subscription based option designed to limit your down time and expedite the support process. Rather than guide you through your issue while juggling all our support calls, we’ll give you focused attention from one of our support techs.

    • 1-hour response time to make an initial evaluation.

    • 2-hour call back guarantee from a level 2 support technician.

    • Focused troubleshooting help from our support team to expedite the resolution of your issue.

    • Excludes controls with custom programming.

    • Support available 8:00 AM to 5:00 PM CST.

    • Control must have a reliable internet connection to ensure MachMotion techs have ability to quickly diagnose issues.

    • $2,000/year annual subscription fee per control.

    • 15 hour max per yearly subscription.

    • Additional support time available for $135/hr.

 

*Additional options also available for on-site visits and extended support hours.

*All grinder controls and custom machines must purchase Gold Service Plan.

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