Computer Basics

Learn proper shut-down, system requirements and some "basic" hardware/software functions on your machine control.

How to Properly Shut Down Mach3 Control

If not properly shut down, the parameters/settings may become corrupted and the control software will no longer work properly. Damage to the computer components may occur as well if not properly shutdown.

Note: wait times in the procedure are approximate and indicate that time is needed for the completion of the previous step before going to the next. Ensure the previous step has completed before continuing.

Mach3-shutdown-procedure.png

Keywords: shutdown, power off, turn off

Remote Support System Requirements (LogMeIn, AeroAdmin)

LogMeIn

 

AeroAdmin

  • Firewall Configuration
    • TCP 443, TCP 8080, TCP 80
    • Whitelisted Domains
      • auth10.aeroadmin.com
        ...
        auth20.aeroadmin.com

 

Connecting 2 Hard Drives on CNC Control Hard Drive Not Recognized

 
Description of the problem:
When plugging in a replacement hard drive from MachMotion the new hard drive is not recognized.
 
Solution:
Because we ghost every drive they all have the same signature id. If you plug 2 hard drives in they will have a conflict and the second one will not show up for use. To fix this:
 
  1. Type Disk Manager in the start menu
  2. Click on Create and format hard drive partitions
  3. Right click on the area that is showing the error and select "online"
  4. Your hard drive should work now.
Windows-Disk-Management.png 
 
Windows-Disk-Management-program.png
 
 
Keywords: 7620

Control PC Beeping

Description of the problem:

Control is beeping.

 

Solution:

If a control is beeping it is probably due to a hardware failure in the memory or motherboard.
 
To test:
  1. Unplug all cables other than power and monitor
  2. Turn and hold the key for 10 seconds
  3. Unplug the control and wait 30 minutes
 
If the control is still beeping it could be due to metal dust shorting something out internally.
  1. Remove the computer from the control enclosure
  2. Open it up
  3. Blow it out with clean, dry air
  4. Try turning it on again
 
If the control still does not start there is a failure.
 
Keywords: 7621

How to Reset the PC Power Supply

Description of the problem:

The PC fan isn't running, all power appears to be off (even though it is plugged in), and there is a possibility that the power supply was shorted out.
 
Solution:
Reset the power supply by following these instructions:
 
    1. Unplug the control power
    2. Turn and hold the key for 10 seconds
PC-Start-Key.jpg
    3. Wait for 10 minutes
    4. Connect power and turn the key to power on the control
    5. If the control doesn't power on, continue below
 
The next step is to remove the power supply from the PC (search Knowledge Base for instructions to remove PC)
 
   1. After removing the power supply, we want to bench test it with only the power cord plugged in
   2. Hold the power button down for 20 seconds and release
   3. Wait for 10 seconds and then press the power button to power on the supply
   4. If the power supply still doesn't power up, it is presumed to be inoperable
 
Keywords: 7640
 

Spindle Pulley Setup

Description of the problem:

You're trying to setup the spindle and the speed isn't correct.
 
Solution:
Spindle speed setting is located in Config -> Spindle Pulleys...
 
Mach3-Config-Spindle-Pulleys.jpg
 
(Setting the ratio can be disregarded)
 
For the Apollo III/Interpreter 1000:
 

0V always correlates to 0 RPM. The max configured RPM sets the speed that correlates to an analog output of 10V. The min RPM sets the minimum spindle speed that can be commanded. If a spindle speed less then the programmed min is commanded a status message will appear saying that the commanded spindle speed is less then the minimum and the speed will be bumped up to the minimum RPM.

 
For the Apollo I:
 
It scales the voltage between the min and max. So min spindle speed will always be 0V and max will be 10V.
 
Keywords: 7644

Plugin and Firmware Versions and Update Instructions

Mach4: 10284
Mach4 Build: 3804
MachMotion Build: 10400

*May require new MachMotion license if updating from previous build. 
MachMotion
Plugin: 1.0.10284.0
HiCON:
Plugin: 2.02.06
Firmware: 3.67
FPGA: 8ACE
Mach3
HiCON
Plugin: 1.36.6
Firmware: 2.42
FPGA: 8ACE
 
DSPMC
Plugin: 4.0.19
Firmware: 8.24
FPGA: E104
 
PoKeys
Plugin: 1.0.0.1

 

 

 
For the Interpreter 1000
 

Below are the steps that you would need to follow using the 
VSI Device Manager (*See notes below):
_____________________________________________________________________________
 
1. Close Mach or any application that communicates with the DSPMC. 
   Also stop all dspMacros (if there are any).
_____________________________________________________________________________

2. Program the new firmware version 8.00 (or greater) to the DSPMC and wait for it to complete.  If any error, retry programming without power cycle.  Once success go to next step.
_____________________________________________________________________________

3. CYCLE THE POWER ON YOUR DSPMC (unplug the power for 5 seconds). Using Soft-Reboot may not be reliable in 
   this situation, and could brick your unit.
_____________________________________________________________________________

4. Program FPGA version E104. Use the "FPGA Slow Prog" button at the bottom
   of the window. The DSPMC CPU LED will blink rapidly for the programming 
   process. Wait for the process to finish (the CPU LED should be in slow 
   blink indicating that it is currently in normal operation mode).
_____________________________________________________________________________

5. Update your plugin in the Mach3 plugins folder.
_____________________________________________________________________________

NOTE: Check your plugin config. Depending on your last plugin version, the encoder 
and I/O polarity may be reversed by this new update, so you may need to reconfigure 
them in mach3. 

NOTE: Also check the Control Output in the DSPMC plugin for each axis (should be DAC) as they may be switched to something else if updating from a very old plugin version.

NOTE: You may need to update VSI device manager as well. Particularly if the FPGA buttons are inactive.

 

Keywords: 7654

Latest Plugin and Firmware Versions and Update Instructions (Mach4)

HiCON
Plugin: 2.01.46
Firmware: 3.45
FPGA: 8ACE
 
DSPMC (Tube Bender)
Plugin: 2.01.46
Firmware: 8.25
FPGA: E104
 
PoKeys
Software Version: 4.1.64

 

 

 
For the Interpreter 1000
 

Below are the steps that you would need to follow using the 
VSI Device Manager:
_____________________________________________________________________________
 
1. Close Mach4 or any application that communicates with the DSPMC. 
   Also stop all dspMacros (if there are any).
_____________________________________________________________________________

2. Program the new firmware version 8.00 (or greater) to the DSPMC and wait for it to complete.  If any error, retry programming without power cycle.  Once success go to next step.
_____________________________________________________________________________

3. CYCLE THE POWER ON YOUR DSPMC (unplug the power for 5 seconds). Using Soft-Reboot may not be reliable in 
   this situation, and could brick your unit.
_____________________________________________________________________________

4. Program FPGA version E104. Use the "FPGA Slow Prog" button at the bottom
   of the window. The DSPMC CPU LED will blink rapidly for the programming 
   process. Wait for the process to finish (the CPU LED should be in slow 
   blink indicating that it is currently in normal operation mode).
_____________________________________________________________________________

5. Update your plugin in the Mach4 plugins folder.
_____________________________________________________________________________

NOTE: Check your plugin config. Depending on your last plugin version, the encoder 
and I/O polarity may be reversed by this new update, so you may need to reconfigure 
them in Mach4. 

Also check the Control Output in the DSPMC plugin for each axis (should be DAC) as they may be switched to something 
else if updating from a very old plugin version.

 

Keywords: 15347

Bios Issue PC start up failure

A computer may have trouble starting up and loading into windows for a variety of reasons. Here are a few things to try:

NOTE: this does not apply to the x15-200 controls (Dell all-in-one units) or the 2000 series controls.                                                   2000 Series                                                                       X15-200

  1. Bad Monitor. Could be the computer is booting up, but the monitor is bad. You can plug another monitor into the back of the computer to test and see if it shows anything. If it does, likely bad control monitor or cable.

  2. For older systems (gigabyte motherboards) the following procedure may work. If it is an advantech system, this will not work:

    Attached zip file has 3 files: A PDF of the instructions, and the 2 files to put on a blank USB drive to start the PC with.

    Download the zip file and follow the instructions in the PDF for repairing bios related issues on a PC with windows 7 and Gigabyte motherboard 

     
  3. The control may fail to boot if external devices are connected such as a USB drive. Try removing them and booting again. Removing keyboard, mouse, touchscreen, and such type connections are worth trying as well. Disconnect power to the control (remove power, not just do a shutdown in windows to turn it off), wait 30 minutes, then test.

  4.  Bad power supply. The computer may have a power supply inside it that has failed. You can check to see if the fan is running on the power supply by removing the computer (See removal note below). MachMotion recommends sending the control to us for power supply replacement.  You can replace it yourself or use a local PC repair shop (a big box retailer support center is not recommended), however, support will be extremely limited in this case.

  5. Bad Memory. Typically there will be some faint beeps from the computer if there is a memory error. See cleaning control step below for more info. You can replace the memory or have a local computer repair shop replace it. Due to variances, MachMotion is unable to determine the memory you need. Please compare with existing memory and replace with exact or comparable memory.

  6. Bad hard-drive. The hard-drive may have failed or be corrupted. MachMotion recommends sending to us for replacement. You can replace it yourself or use a local PC repair shop (a big box retailer support center is not recommended), however, support will be extremely limited in this case and will likely need support for re-installing and configuring software with a charge of $125/hr)

  7. Control may need to be cleaned. Environmental conditions can cause collection of dust and other materials that cause problems. Cleaning the control may help. See removing control note below.  Blowing out the control with an air-can approved for electronics is recommended. Ensure power supply and CPU fans due not spin (will act like a generator and induce voltage that can destroy electrical components). Remove